FAQ & Support
Here you will find answers to common questions about us, our products, and our subscription service. If you have further questions, you are always welcome to contact us via chat or the contact form at the bottom of the page!
Payment & Delivery
✓ What payment methods do you offer?
You can pay with Visa, Mastercard, Swish, PayPal, Klarna Pay Now & Klarna Pay Later, Apple Pay.
✓ What are the shipping costs and how fast do you deliver?
Delivery within Sweden
SEK 39, free shipping on orders over SEK 500.
Delivery within 1-4 business days.
Delivery within Europe:
7 euros.
Delivery within 5-10 days.
Shipping to the rest of the world:
10-20 euros (see at checkout).
Delivery within 10-15 days.
✓ How do I track my order?
We deliver via PostNord, DHL, or FedEx depending on the destination.
As soon as your order has been shipped, you will receive a tracking link via email.
Returns & Warranty
✓ What does your 30-day satisfaction guarantee entail?
It's important to us that you're satisfied!
If you feel the products don't meet your expectations, even though you've used them according to the instructions, we'll give you your money back!
✓ What is your return policy?
You always have a 14-day right of return, provided the products are unused and unopened.
✓ How do I make a return?
Send an email to info@pureeffectsweden.com. Title the email "Right of Withdrawal" and state your order number and which product(s) you wish to return.
Subscription
✓ Is there a lock-in period for subscriptions?
No, you can change, pause, or cancel your subscription at any time via your account.
To avoid a scheduled delivery being sent, changes must be made at least 3 days before the next renewal date.
✓ How do I pay for my subscription?
Payment is made automatically via the payment method you selected at the start.
If the payment fails, the system will automatically try again before the subscription is paused.
✓ How do I make changes to my subscription?
Log in to your account, go to "orders" and select "manage subscription"
General product inquiries
✓ Are the bacteria in the products safe to use?
Yes. We use Bacillus Subtilis, a bacterium that is already naturally present in soil and water around us in everyday life.
It breaks down organic residues over time and keeps away other bacteria that can cause odors. The same type of bacteria is widely used in cleaning, odor control, and even in some probiotic food supplements.
The microorganisms in our products belong to protection class 1, the lowest risk class for biological agents, and are considered harmless to humans, animals, and nature.
✓ How can bacteria combat other bacteria – and remove, for example, sweat odor and dirt?
It may sound unexpected, but bacteria regulate each other all the time in nature. Some species thrive together, others compete for space and food. It's a living system, and the same process happens on a t-shirt.
Sweat itself doesn't smell. It's when gram-negative bacteria on the skin or in the garment start breaking down sweat and skin residue that they release malodorous substances.
Instead, we use gram-positive Bacillus bacteria – a group that is safe, non-pathogenic, and well-known in biotechnology.
Here's how it works:
1. Competition for the surface
Bacillus bacteria colonize the surface, taking up the space and resources that the malodorous, gram-negative bacteria would otherwise use. When gram-negative bacteria don't get space, they can't produce as much odor.
2. Enzyme production that breaks down what smells.
Bacillus Subtilis produces enzymes that break down organic residues – e.g., sweat residue, skin fats, and other "odor food." The difference is that they do it without producing the malodorous byproducts that gram-negative bacteria do.
3. Stable, long-lasting effect.
When Bacillus bacteria remain on the fabric, they continue to work until the odor source is broken down. That's why the smell often doesn't return immediately. Then you wear the garment and "dirty" it again.
Unfortunately, bacteria are not a perpetual motion machine; the surface needs to be continuously sprayed with bacteria when in use.
Brief summary:- Gram-negative bacteria → often produce malodorous substances.- Our gram-positive Bacillus → outcompete them + break down dirt without releasing odors.
✓ What is the shelf life of your products?
Opened bottle lasts for about 2 years. Store at room temperature, not in direct sunlight.
✓ Where are your products manufactured?
Manufactured in Sweden.
